:root{--bg:#f4f5f7;--panel:#ffffff;--border:#e2e5ea;--text:#1b2430;--muted:#6b7684;--primary:#2563eb;--primary-hover:#1d4ed8;--danger:#dc2626;--ok:#16a34a;--warn:#d97706;--radius:8px;--shadow:0 1px 2px rgba(16,24,40,0.06),0 1px 3px rgba(16,24,40,0.1)}*{box-sizing:border-box}body,html{margin:0;padding:0;background:var(--bg);color:var(--text);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;font-size:14px;line-height:1.5}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}.topbar{display:flex;align-items:center;justify-content:space-between;padding:10px 20px;background:var(--panel);border-bottom:1px solid var(--border);position:-webkit-sticky;position:sticky;top:0;z-index:10}.topbar .brand{font-weight:700;font-size:15px}.topbar .brand a{color:var(--text)}.topbar .user{color:var(--muted);font-size:13px;display:flex;gap:12px;align-items:center}.container{max-width:1200px;margin:0 auto;padding:20px}.btn,button{font:inherit;cursor:pointer;border:1px solid var(--border);background:var(--panel);color:var(--text);padding:7px 14px;border-radius:var(--radius);transition:background .12s,border-color .12s}.btn:hover,button:hover{background:#f0f2f5}.btn.primary,button.primary{background:var(--primary);border-color:var(--primary);color:#fff}.btn.primary:hover,button.primary:hover{background:var(--primary-hover)}button:disabled{opacity:.55;cursor:not-allowed}input,select,textarea{font:inherit;color:var(--text);background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);padding:8px 10px;width:100%}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px rgba(37,99,235,.12)}label{font-size:13px;color:var(--muted);display:block;margin-bottom:4px}.panel{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.filters{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end;margin-bottom:16px}.filters>div{min-width:140px}.filters .grow{flex:1 1;min-width:220px}.ticket-list{list-style:none;margin:0;padding:0}.ticket-row{display:grid;grid-template-columns:110px 1fr 160px 150px;grid-gap:12px;gap:12px;align-items:center;padding:12px 16px;border-bottom:1px solid var(--border)}.ticket-row:last-child{border-bottom:none}.ticket-row:hover{background:#fafbfc}.ticket-subject{font-weight:600}.ticket-subject a{color:var(--text)}.ticket-preview{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-meta{color:var(--muted);font-size:12px}.badge{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}.badge.novo{background:#dbeafe;color:#1e40af}.badge.em_andamento{background:#fef3c7;color:#92400e}.badge.aguardando_cliente{background:#e9d5ff;color:#6b21a8}.badge.resolvido{background:#dcfce7;color:#166534}.badge.mailbox{background:#eef1f5;color:#475467}.thread-grid{display:grid;grid-template-columns:1fr 300px;grid-gap:20px;gap:20px;align-items:start}@media (max-width:900px){.thread-grid{grid-template-columns:1fr}}.msg{padding:14px 16px;border-bottom:1px solid var(--border)}.msg:last-child{border-bottom:none}.msg.outbound{background:#f5f8ff}.msg-head{display:flex;justify-content:space-between;font-size:12px;color:var(--muted);margin-bottom:6px}.msg-from{font-weight:600;color:var(--text)}.msg-body{white-space:pre-wrap;word-break:break-word}.sidebar-box{padding:14px 16px;margin-bottom:16px}.sidebar-box h3{margin:0 0 10px;font-size:13px;text-transform:uppercase;letter-spacing:.03em;color:var(--muted)}.field-row{margin-bottom:10px}.macro-item{display:block;width:100%;text-align:left;margin-bottom:6px;font-size:13px}.reply-box textarea{min-height:140px;resize:vertical}.reply-actions{display:flex;justify-content:space-between;align-items:center;margin-top:10px;gap:10px}.muted{color:var(--muted)}.error{color:var(--danger);font-size:13px}.stat{display:flex;gap:20px;margin-bottom:16px}.stat .card{padding:12px 16px}.stat .num{font-size:22px;font-weight:700}.stat .lbl{color:var(--muted);font-size:12px}.login-wrap{min-height:100vh;display:grid;place-items:center}.login-card{width:360px;padding:28px}.login-card h1{margin:0 0 4px;font-size:20px}.login-card p{margin:0 0 20px;color:var(--muted)}.login-card .field{margin-bottom:14px}